You can choose from a wide selection of trusted caregiving professionals. Our services include:•

• Nannies and babysitters for children of all ages
• Infant care specialists and post-delivery support for new mothers
• Elderly care professionals, including licensed nurses and senior companions
• Homework coaches and educational tutors
• Event or travel nannies, for weddings, outings, or vacations (starting from your home)

All services are home-based, meaning the caregiver comes to your location unless otherwise coordinated (e.g., in events or travel).

Yes. Every caregiver must complete a rigorous verification process before they appear in the app. This includes:

• National ID check
• Criminal background clearance
• Health screening (HIV, Hepatitis B/C)
• Certificate and training review (e.g., CPR, childcare, elderly care)
• In-person verification interview at our authorized Cairo office

Only those who pass all steps are shown in the app with a blue verified badge on their profile. You also see:

• Star ratings from previous bookings
• Punctuality scores
• Customer reviews

These signals help ensure a safe, trusted experience.

To protect caregivers, all customers must verify their mobile number and payment method during registration. In addition:

• Frequent last-minute cancellations or no-shows may lead to restrictions
• Abuse or misconduct results in investigation and potential account suspension
• In case of serious safety concerns, caregiver can trigger Emergency Stop and escalate the matter to our team or to local authorities

Aupaire ensures both sides are protected and held accountable.

We track punctuality with GPS and time logs.

• If a caregiver is more than 15 minutes late, you’ll see the option to cancel and receive a full refund (if prepaid).
• If a caregiver does not show up, you are fully refunded and the caregiver is penalized.

Frequent lateness or no-shows affect the caregiver’s ranking and booking access.

You have three secure payment options:

1. Cash: Pay the caregiver directly after service.
2. Card: Pre-authorized and charged only after you confirm service completion.
3. Prepayment: Funds are charged upfront and held securely in escrow. Released only after service is marked complete.

Tip: Prepayment offers additional protection in case of no-shows.

Yes—through the “My Bookings” section in the app.

• Cancel 24+ hours before → Full refund
• Cancel less than 24 hours before → Partial refund (as per our cancellation policy)
• For long-term bookings (e.g., weekly or monthly), different rules apply—see in-app policy summary before confirming.

If you're 15 minutes late or more, the caregiver may cancel. In such cases:

•  You may receive only a partial refund
• The caregiver may receive partial compensation for their time
  We recommend being on time to avoid disruptions.

Yes. Once the caregiver marks the service as complete, you’ll be prompted to leave a tip:

• Choose from 5%, 10%, 15%, or custom amount

Tipping is optional, but always appreciated by professionals.

You can report a concern or issue through the app at any time.

• Use the in-app dispute form to explain the situation
• Our support team will respond within 24 to 72 hours
• We rely on time logs, chat history, and GPS data for fairness

If no resolution is reached via platform support, both parties may escalate to local authorities in accordance with the law.

We currently operate in:

• Greater Cairo (Cairo, Giza)
• Alexandria

We are gradually expanding to other cities. You’ll be notified via the app when we launch in your area.

You can book anytime—either in advance or for urgent needs.
Use filters like:

•  “Available Now” to find immediate caregivers (Premium Feature)
• Specific time/date for planned bookings

Recommendation: For peak days (weekends, holidays), book 1–2 days ahead to secure availability.

Yes! You can either:

•  Tap “Book Again” from your past bookings
• Or mark them as a Favorite to easily find them later.

• If the caregiver completes all agreed tasks early → Full payment applies
• If they leave without completing the job or without mutual agreement → You may file a complaint, and we will investigate and issue a partial refund if justified.

Yes. You can choose weekly or monthly bookings.

Funds are held securely and released to the caregiver in stages (e.g., weekly) after service is confirmed.

Yes. Many caregivers offer availability beyond standard hours.
Use filters to find caregivers who work evenings, weekends, or overnight.

Yes. Many caregivers offer availability beyond standard hours.
Use filters to find caregivers who work evenings, weekends, or overnight.

Yes. During checkout, specify the recipient’s name and address.

Caregivers will arrive at the selected home.

Aupaire uses a secure escrow system.

• Your payment is only released after service completion
• In case of problems, refunds are processed after review

You are charged for completed weeks.
Remaining balance is refunded minus a mid-service cancellation fee.

Yes. You can communicate via the in-app chat before confirming a booking.
Phone numbers remain private until the booking is accepted.

•  All users are verified
• Arrival tracking and service time logs ensure accountability
• Both customers and caregivers can trigger an Emergency Stop if they feel unsafe
• In critical cases, users should contact local law enforcement directly
  Our team investigates all safety reports and enforces a zero-tolerance policy.