Effective Date: 1 September 2025
Last Updated: 1 September 2025

سياسة الخصوصية وحماية بيانات المستخدمين.

الشروط والأحكام العامة لمنصة وتطبيق Aupaire.

Our Commitment:

  • We do not sell personal data to third parties.
  • We use only aggregated or anonymized data for analytics and service improvements.
  • We apply strict security, consent, and transparency principles in compliance with Egyptian Data Protection Law No. 151/2020 and global standards such as GDPR.

1. Information We Collect

We collect the following categories of information to operate securely and effectively

  • Personal Identification Information: Name, email, phone, address, date of birth, gender.
  • Verification Data: Government-issued ID, biometric scans (where required), background check data, OTP confirmations.
  • Payment & Transaction Data: Payment method, billing address, subscription status, commission and payout records.
  • Usage Data: Device identifiers, IP, browser/app activity logs, session data, booking history.
  • Location Data: Real-time and historical GPS data to enable bookings, arrivals, and safety features.
  • Communication Data: In-app messages, masked calls, video sessions, metadata, and customer support records.
  • Cookies & Tracking Data: Cookies and equivalent tools to maintain sessions, secure logins, and improve services.
  • Sensitive Data (where required): Health certificates or background check results, only for Professional vetting.

2. How We Use Your Information

We process data for lawful, limited purposes:

  • Account & Verification: To authenticate Users and ensure community safety.
  • الحجوزات والمدفوعات: إدارة الحجوزات، والتحقق برمز OTP، ومعالجة المدفوعات الإلكترونية بأمان.
  • Safety & Trust: To screen Professionals, detect fraud, investigate complaints, and enforce policy compliance.
  • Service Communications: To send confirmations, reminders, support responses, security alerts, and account notices.
  • Improvement & Innovation: To analyze anonymized usage trends, train AI systems (AutoMatch, recommendations), optimize search rankings, and improve platform reliability.
  • Marketing (optional): To send promotions or updates where you have provided consent (with opt-out controls).
  • Legal Compliance: To fulfill obligations under Egyptian data, tax, labor, and consumer protection laws.

3. Sharing of Information

  • السن والأهلية القانونية: يجب ألا يقل عمر المستخدم عن 18 عامًا وأن يتمتع بالأهلية القانونية الكاملة.
  • صحة البيانات: يلتزم المستخدم بتقديم معلومات صحيحة ودقيقة ومحدثة عند التسجيل.
  • حساب واحد لكل مستخدم: يُسمح بحساب نشط واحد فقط لكل مستخدم، وتُحظر الحسابات الوهمية أو المكررة.
  • أمان الحساب: يتحمل المستخدم مسؤولية الحفاظ على سرية بيانات تسجيل الدخول وكلمات المرور.
  • الموافقة الإلكترونية: يوافق المستخدم على استلام الإشعارات والتنبيهات الإلكترونية الرسمية.

4. Data Security

We implement strong safeguards:

  • Encryption: All personal data encrypted in transit (TLS/SSL) and at rest.
  • Access Controls: Role-based access with audit logs; only authorized staff may access data.
  • Monitoring: Continuous monitoring and anomaly detection.
  • Breach Protocol: Users will be notified promptly of any breach in line with Egyptian law, and corrective actions will be taken.

5. Data Retention

Retention Principle: We retain personal data only as long as necessary to provide services, resolve disputes, meet regulatory obligations, and protect our legal rights.

Examples of Retention Periods:

  • ID verification data (e.g., copies of national ID, background checks): retained during the onboarding process and deleted within 30 days if onboarding fails or the Professional is rejected.
  • Active account data (Customers and Professionals): retained for the lifetime of the account. Upon closure, core account data is retained for 3 years to resolve disputes or meet regulatory requests, after which it is deleted or anonymized.
  • Payment & financial records: retained for 7 years as required for accounting, auditing, and tax law compliance.
  • Communication logs (in-app chat, masked calls, support tickets): retained for 2 years for security, dispute resolution, and fraud prevention.
  • Location data: stored temporarily to support bookings and safety. Historical logs are anonymized within 90 days.
  • Deletion & Anonymization: Once the retention period ends, data is securely deleted or anonymized for statistical or system-improvement purposes.

6. Your Rights

Under Egyptian law and global best practices, you may:

  • Access: Request a copy of the personal data we hold about you.
  • Correct: Update inaccurate or incomplete data.
  • Delete: Request deletion, subject to legal or contractual obligations.
  • Restrict/Object: Restrict processing or object to certain uses.
  • Portability: Receive your data in a structured, machine-readable format, where feasible.
  • Withdraw Consent: Withdraw consent to optional uses (e.g., marketing).

يمكن تقديم الطلبات عبر مركز المساعدة داخل التطبيق أو البريد الإلكتروني: support@myaupaire.com.

7. Cookies & Tracking

  • Purpose: Authentication, preference storage, fraud prevention, analytics, and (where permitted) marketing.
  • User Control: You may disable cookies in your browser or device settings. Disabling cookies may affect certain functionality.

8. Automated Decisions & AI

Some features rely on algorithms and automated systems:

  • Examples: AutoMatch, AI recommendations, fraud detection, ranking adjustments.
  • Anonymization: AI training uses anonymized or aggregated data.
  • Transparency: Automated tools improve efficiency but do not guarantee outcomes.
  • Right to Human Review: Users may request human review of significant automated decisions affecting them.

9. المسؤولية والحدود القانونية

  • الشروط والأحكام الكاملة
  • سياسة الخصوصية وحماية البيانات

حقوق المستخدم والمسؤوليات

معالجة البيانات والخصوصية

أمان الحسابات وكلمات المرور

التعديلات والتحديثات على السياسات

للتواصل والاستفسارات القانونية

Aupaire JSC
العنوان: مول كابيتال 53، مكتب E، التجمع الخامس، القاهرة الجديدة، القاهرة، مصر.
البريد الإلكتروني: support@myaupaire.com