1.0Aupairehttps://aupaire.nerdysolutions.io/arrich600338<blockquote class="wp-embedded-content" data-secret="mKmIL2232V"><a href="https://aupaire.nerdysolutions.io/ar/faq-07-aug/">FAQ 07 Aug</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://aupaire.nerdysolutions.io/ar/faq-07-aug/embed/#?secret=mKmIL2232V" width="600" height="338" title="“FAQ 07 Aug” — Aupaire" data-secret="mKmIL2232V" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://aupaire.nerdysolutions.io/wp-includes/js/wp-embed.min.js </script>Our Pricing Plan For Customers For Professionals Basic Plan Free Premium Plan 100 EGP/Mo Search & Booking Type Free Manual booking only Premium Manual booking with advanced filters and enhanced caregiver visibility Premium Golden Badge Free Not available Premium Available “Available Today” Toggle Free Visible but disabled “Upgrade to unlock same-day booking.” Premium Active – instantly shows caregivers available same-day Location Filter Free Broad (e.g., Cairo, Giza) Premium Precise Areas (e.g., Zamalek, Heliopolis, Maadi, New Cairo) Qualification & Experience Filters Free Not available Premium Filter by certifications, experience, rating Map explore Free Disabled Premium Search around your location Real-Time Location Tracking Free Not available Premium Live tracking for traveling providers (e.g., nurses en route) Caregiver Profile Info Free Basic: name, rating, 1–2 images Premium Full profile: Verified ID, certificates, videos, bios Communication Options Free Text chat only Premium In-app text + voice call (video coming soon) Multi-Service Booking Free Separate bookings only Premium Bundle services (e.g., nanny + cleaner) Ad-Free Experience Free Ads in app Premium 100% ad-free interface Customer Support Free Standard (longer wait time) Premium Priority response via chat and phone Loyalty Program & Rewards Free Not included Premium Earn booking points for discounts or credits Booking History & Insights Free Basic only Premium Full dashboard + favorites + repeat booking in 1 click Commission on Bookings Free Commission applied per transaction Premium Commission applied per transaction What kinds of services can I provide? You can offer verified, home-based caregiving support including: Nannying and babysitting Elderly care and basic nursing Postnatal care for mothers and infants Educational support or tutoring Travel and event nannying (starting from customer’s home) Note: Services must always begin at the customer’s residence. How do I become a verified caregiver? To ensure safety and trust, all caregivers must: • Submit national ID + selfie holding ID Upload recent health certificate (HIV/AIDS, Hepatitis B/C negative) Upload criminal background check Upload certificates (CPR, elderly care, etc.) Attend an in-person verification at our Cairo partner office We are working to open additional verification locations outside Cairo. How are customers verified to protect caregivers? We verify all customers via: Mobile number validation Secure payment method verification Booking history analysis Customers with repeated cancellations or abusive behavior may be restricted or permanently banned. Caregivers can report any unsafe behavior or communication. How do I get paid after completing a service? Customer confirms service is complete Funds are released into your Aupaire Wallet You can withdraw via bank transfer or use the balance for in-app services You’ll receive notifications for each payment stage What if the customer is late or doesn’t show up? Wait 15 minutes at the scheduled location If the customer still hasn’t arrived, you can cancel the booking You’ll receive partial compensation for the inconvenience. What if I’m running late to a booking? Notify the customer via in-app chat or call. If you arrive 15+ minutes late, the customer may cancel the booking Repeated lateness lowers your discipline score and affects visibility in search results. Can I decline or cancel a booking? Yes, but avoid frequent last-minute cancellations. The system monitors cancellation patterns and may: Lower your visibility Temporarily suspend bookings Impose penalties after repeated issues Can I work outside of Cairo? Yes—but only after completing your verification in Cairo.Once verified, you may travel and accept bookings in other supported cities. Are there any subscription or commission fees? Yes. However, your first month is free.After the trial: A small monthly subscription applies (e.g., 100 EGP/month) A commission is deducted per booking These fees help support secure payments, customer support, and app enhancements. What if I feel unsafe during a service? Tap the Emergency Stop button in the app to immediately end the service Support will investigate the incident If the service was partially completed, partial compensation may apply If the threat is severe, call local authorities immediately How can I manage my working hours and availability? Use your in-app Availability Calendar to: Set daily hours Mark specific dates as unavailable Use Vacation Mode when needed How can I improve my visibility and ranking? Maintain a strong profile by: Responding to bookings quickly Keeping a 100% arrival rate Earning high customer reviews Updating availability regularly Can I offer multiple caregiving services under one profile? Yes! For example, you can offer nannying and tutoring. Set different rates and schedules per service. Can I adjust my pricing anytime? Yes. You can modify service rates through your profile. Changes will affect future bookings only. What happens if I cancel too often? Our progressive penalty system ensures fairness: 1st Cancellation → Warning 2nd → Lower visibility 3rd → 7-day suspension 4th → 1-month suspension 5th → Permanent account deactivation What if a customer wants to pay off-platform? Decline and report it immediately. All payments must go through Aupaire. Violations may result in account suspension. Can I pause or deactivate my account temporarily? Yes. You can activate Vacation Mode to stop receiving bookings during specific dates. Can I track previous jobs and earnings? Yes. Use: My Bookings to view your service history Wallet tab to view earnings and transactions What happens if a customer cancels often or last minute? Frequent last-minute cancellations by customers are tracked. They may face restrictions, and you’ll still receive partial compensation. What if I miss a penalty payment? You have 3 days to pay. Day 4: No new bookings allowed Day 7: Additional penalty added Day 10: Account suspended until payment is resolved Can I block specific days like holidays or personal events? Yes. Use your calendar to mark those days as unavailable. What if I accidentally confirm a booking I cannot attend? Cancel it immediately. If done less than 24 hours before, a penalty may applyRepeated instances may result in temporary suspension. Frequently Asked Questions Everything you need to know before booking or offering care For Customers For Professionals What types of caregiving services can I book through Aupaire? You can choose from a wide selection of trusted caregiving professionals. Our services include:• Nannies and babysitters