1.0Aupairehttps://aupaire.nerdysolutions.io/arrich600338<blockquote class="wp-embedded-content" data-secret="sNKslEFnFW"><a href="https://aupaire.nerdysolutions.io/ar/new/">New</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://aupaire.nerdysolutions.io/ar/new/embed/#?secret=sNKslEFnFW" width="600" height="338" title="“New” — Aupaire" data-secret="sNKslEFnFW" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://aupaire.nerdysolutions.io/wp-includes/js/wp-embed.min.js </script>Frequently Asked Questions Everything you need to know before booking or offering care For Customers For Professionals What types of caregiving services can I book through Aupaire? You can choose from a wide selection of trusted caregiving professionals. Our services include:• Nannies and babysitters for children of all ages Infant care specialists and post-delivery support for new mothers Elderly care professionals, including licensed nurses and senior companions Homework coaches and educational tutors Event or travel nannies, for weddings, outings, or vacations (starting from your home) All services are home-based, meaning the caregiver comes to your location unless otherwise coordinated (e.g., in events or travel). Are caregivers verified? How do I know they’re safe? Yes. Every caregiver must complete a rigorous verification process before they appear in the app. This includes: National ID check Criminal background clearance Health screening (HIV, Hepatitis B/C) Certificate and training review (e.g., CPR, childcare, elderly care) In-person verification interview at our authorized Cairo office Only those who pass all steps are shown in the app with a blue verified badge on their profile. You also see: Star ratings from previous bookings Punctuality scores Customer reviews These signals help ensure a safe, trusted experience. How are customers like me verified? To protect caregivers, all customers must verify their mobile number and payment method during registration. In addition: Frequent last-minute cancellations or no-shows may lead to restrictions Abuse or misconduct results in investigation and potential account suspension In case of serious safety concerns, caregiver can trigger Emergency Stop and escalate the matter to our team or to local authorities Aupaire ensures both sides are protected and held accountable. What happens if the caregiver is late or doesn’t show up? We track punctuality with GPS and time logs. If a caregiver is more than 15 minutes late, you’ll see the option to cancel and receive a full refund (if prepaid). If a caregiver does not show up, you are fully refunded and the caregiver is penalized. Frequent lateness or no-shows affect the caregiver’s ranking and booking access. When and how do I pay for a service? You have three secure payment options: Cash: Pay the caregiver directly after service. Card: Pre-authorized and charged only after you confirm service completion. Prepayment: Funds are charged upfront and held securely in escrow. Released only after service is marked complete. Tip: Prepayment offers additional protection in case of no-shows. Can I cancel or reschedule my booking? Yes—through the “My Bookings” section in the app. Cancel 24+ hours before → Full refund Cancel less than 24 hours before → Partial refund (as per our cancellation policy) For long-term bookings (e.g., weekly or monthly), different rules apply—see in-app policy summary before confirming. What if I’m not home when the caregiver arrives? If you’re 15 minutes late or more, the caregiver may cancel. In such cases:  You may receive only a partial refund The caregiver may receive partial compensation for their timeWe recommend being on time to avoid disruptions. Can I leave a tip after service? Yes. Once the caregiver marks the service as complete, you’ll be prompted to leave a tip: Choose from 5%, 10%, 15%, or custom amount Tipping is optional, but always appreciated by professionals. What if something goes wrong during the service? You can report a concern or issue through the app at any time. Use the in-app dispute form to explain the situation Our support team will respond within 24 to 72 hours We rely on time logs, chat history, and GPS data for fairness If no resolution is reached via platform support, both parties may escalate to local authorities in accordance with the law. Where is Aupaire currently available? We currently operate in: Greater Cairo (Cairo, Giza) Alexandria We are gradually expanding to other cities. You’ll be notified via the app when we launch in your area. When should I book a caregiver? You can book anytime—either in advance or for urgent needs.Use filters like:  “Available Now” to find immediate caregivers (Premium Feature) Specific time/date for planned bookings Recommendation: For peak days (weekends, holidays), book 1–2 days ahead to secure availability. Can I rebook a caregiver I liked? Yes! You can either:  Tap “Book Again” from your past bookings Or mark them as a Favorite to easily find them later. What if the caregiver finishes early? If the caregiver completes all agreed tasks early → Full payment applies If they leave without completing the job or without mutual agreement → You may file a complaint, and we will investigate and issue a partial refund if justified. Can I book recurring or long-term services? Yes. You can choose weekly or monthly bookings. Funds are held securely and released to the caregiver in stages (e.g., weekly) after service is confirmed. Are evening or weekend services available? Yes. Many caregivers offer availability beyond standard hours.Use filters to find caregivers who work evenings, weekends, or overnight. Can I book care for someone else (e.g., elderly parent)? Yes. During checkout, specify the recipient’s name and address. Caregivers will arrive at the selected home. How is my payment protected? Aupaire uses a secure escrow system. Your payment is only released after service completion In case of problems, refunds are processed after review What happens if I cancel mid-way through a long-term booking? You are charged for completed weeks.Remaining balance is refunded minus a mid-service cancellation fee. Can I chat with a caregiver before booking? Yes. You can communicate via the in-app chat before confirming a booking.Phone numbers remain private until the booking is accepted. What safety features does Aupaire offer?  All users are verified Arrival tracking and service time logs ensure accountability Both customers and caregivers can trigger an Emergency Stop if they feel unsafe In critical cases, users should contact local law enforcement directlyOur team investigates all safety reports and enforces a zero-tolerance policy. What kinds of services can I provide? You can offer verified, home-based caregiving support including: Nannying and babysitting Elderly care and basic nursing Postnatal care for mothers and infants Educational