{"version":"1.0","provider_name":"Aupaire","provider_url":"https:\/\/aupaire.nerdysolutions.io\/ar","title":"FAQ6th August - Aupaire","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"55gx6ZuOj9\"><a href=\"https:\/\/aupaire.nerdysolutions.io\/ar\/faq6th-august\/\">FAQ6th August<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/aupaire.nerdysolutions.io\/ar\/faq6th-august\/embed\/#?secret=55gx6ZuOj9\" width=\"600\" height=\"338\" title=\"&#8220;FAQ6th August&#8221; &#8212; Aupaire\" data-secret=\"55gx6ZuOj9\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/aupaire.nerdysolutions.io\/wp-includes\/js\/wp-embed.min.js\n<\/script>","description":"Frequently Asked Questions Everything you need to know before booking or offering care For Customers For Professionals Real-Time Location Tracking Free Not available Premium Live tracking for traveling providers (e.g., nurses en route) Caregiver Profile Info Free Basic: name, rating, 1\u20132 images Premium Full profile: Verified ID, certificates, videos, bios Qualification &amp; Experience Filters Free Not available Premium Filter by certifications, experience, rating Map explore Free Disabled Premium Search around your location Location Filter Free Broad (e.g., Cairo, Giza) Premium Precise Areas (e.g., Zamalek, Heliopolis, Maadi, New Cairo) \u201cAvailable Today\u201d Toggle Free Visible but disabled \u201cUpgrade to unlock same-day booking.\u201d Premium Active \u2013 instantly shows caregivers available same-day Search &amp; Booking Type Free Manual booking only Premium Manual booking with advanced filters and enhanced caregiver visibility Premium Golden Badge Free Not available Premium Available Ad-Free Experience Free Ads in app Premium 100% ad-free interface Customer Support Free Standard (longer wait time) Premium Priority response via chat and phone Communication Options Free Text chat only Premium In-app text + voice call (video coming soon) Multi-Service Booking Free Separate bookings only Premium Bundle services (e.g., nanny + cleaner) Loyalty Program &amp; Rewards Free Not included Premium Earn booking points for discounts or credits Booking History &amp; Insights Free Basic only Premium Full dashboard + favorites + repeat booking in 1 click Commission on Bookings Free Commission applied per transaction Premium Commission applied per transaction Search &amp; Booking Type Free Manual booking only Premium Manual booking with advanced filters and enhanced caregiver visibility Search &amp; Booking Type Free Manual booking only Premium Manual booking with advanced filters and enhanced caregiver visibility Search &amp; Booking Type Free Manual booking only Premium Manual booking with advanced filters and enhanced caregiver visibility Search &amp; Booking Type Free Manual booking only Premium Manual booking with advanced filters and enhanced caregiver visibility Search &amp; Booking Type Frequently Asked Questions Everything you need to know before booking or offering care For Customers For Professionals What types of caregiving services can I book through Aupaire? You can choose from a wide selection of trusted caregiving professionals. Our services include:\u2022 Nannies and babysitters for children of all ages Infant care specialists and post-delivery support for new mothers Elderly care professionals, including licensed nurses and senior companions Homework coaches and educational tutors Event or travel nannies, for weddings, outings, or vacations (starting from your home) All services are home-based, meaning the caregiver comes to your location unless otherwise coordinated (e.g., in events or travel). Are caregivers verified? How do I know they\u2019re safe? Yes. Every caregiver must complete a rigorous verification process before they appear in the app. This includes: National ID check Criminal background clearance Health screening (HIV, Hepatitis B\/C) Certificate and training review (e.g., CPR, childcare, elderly care) In-person verification interview at our authorized Cairo office Only those who pass all steps are shown in the app with a blue verified badge on their profile. You also see: Star ratings from previous bookings Punctuality scores Customer reviews These signals help ensure a safe, trusted experience. How are customers like me verified? To protect caregivers, all customers must verify their mobile number and payment method during registration. In addition: Frequent last-minute cancellations or no-shows may lead to restrictions Abuse or misconduct results in investigation and potential account suspension In case of serious safety concerns, caregiver can trigger Emergency Stop and escalate the matter to our team or to local authorities Aupaire ensures both sides are protected and held accountable. What happens if the caregiver is late or doesn\u2019t show up? We track punctuality with GPS and time logs. If a caregiver is more than 15 minutes late, you\u2019ll see the option to cancel and receive a full refund (if prepaid). If a caregiver does not show up, you are fully refunded and the caregiver is penalized. Frequent lateness or no-shows affect the caregiver\u2019s ranking and booking access. When and how do I pay for a service? You have three secure payment options: Cash: Pay the caregiver directly after service. Card: Pre-authorized and charged only after you confirm service completion. Prepayment: Funds are charged upfront and held securely in escrow. Released only after service is marked complete. Tip: Prepayment offers additional protection in case of no-shows. Can I cancel or reschedule my booking? Yes\u2014through the \u201cMy Bookings\u201d section in the app. Cancel 24+ hours before \u2192 Full refund Cancel less than 24 hours before \u2192 Partial refund (as per our cancellation policy) For long-term bookings (e.g., weekly or monthly), different rules apply\u2014see in-app policy summary before confirming. What if I\u2019m not home when the caregiver arrives? If you&#8217;re 15 minutes late or more, the caregiver may cancel. In such cases: \u00a0You may receive only a partial refund The caregiver may receive partial compensation for their timeWe recommend being on time to avoid disruptions. Can I leave a tip after service? Yes. Once the caregiver marks the service as complete, you\u2019ll be prompted to leave a tip: Choose from 5%, 10%, 15%, or custom amount Tipping is optional, but always appreciated by professionals. What if something goes wrong during the service? You can report a concern or issue through the app at any time. Use the in-app dispute form to explain the situation Our support team will respond within 24 to 72 hours We rely on time logs, chat history, and GPS data for fairness If no resolution is reached via platform support, both parties may escalate to local authorities in accordance with the law. Where is Free Now currently available? We currently operate in: Greater Cairo (Cairo, Giza) Alexandria We are gradually expanding to other cities. You\u2019ll be notified via the app when we launch in your area. When should I book a caregiver? You can book anytime\u2014either in advance or for urgent needs.Use filters like: \u00a0\u201cAvailable Now\u201d to find immediate caregivers (Premium Feature) Specific time\/date for planned bookings Recommendation: For peak days (weekends, holidays), book 1\u20132 days ahead to secure availability. Can I rebook a caregiver I liked? Yes! You"}